Refund policy

RETURN & REFUND POLICY

At Totally Scrubs Medical Uniforms, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist with eligible returns.

RETURN ELIGIBILITY

Returns are accepted within 7 days of delivery.

To be eligible for a return, merchandise must:

• Be unworn, unwashed, and unused
• Have all original tags attached
• Be in original condition
• Be free of stains, odors, pet hair, smoke, or other signs of wear
• Include proof of purchase

***ALL SALES ARE FINAL ON CLEARANCE ITEMS***

Customers are responsible for return shipping costs unless the return is due to our error, a defective item, or damage during shipping.

RETURN PROCESS

To initiate a return, please contact us at support@totallyscrubs.com with your order number and reason for the return.

Items returned without prior authorization may be refused.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Clearance or final sale merchandise
• Gift cards
• Customized or special-order items
• Any item that has been worn, washed, altered, or used
• Any item missing original tags

EXCHANGES

Due to inventory availability, we do not offer direct exchanges. Customers wishing to exchange an item should return the original item (if eligible) and place a new order.

REFUNDS

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@totallyscrubs.com.